Role
The Inside Sales Manager will lead and manage the inside sales team to achieve sales targets, revenue growth and ensure a positive customer experience.
Responsibilities
- Determine appropriate staffing levels for inside sales department; hire, train and evaluate employees as needed
- Responsible for staff answering the phones, making order tickets, monitoring order emails, supporting Outside Sales Teams
- Monitor and ensure the accuracy of the order entry process
- Oversee, coach and train the inside sales team
- Develops detailed sales goals for each salesperson by customer/product/segment/activity in coordination with salespeople and VP of Sales
- Implement CRM training and insure daily use as a sales tool
- Conduct weekly pipeline meetings to discuss leads, opportunities, wins and losses
- Coach inside sales team on pricing strategies and building business cases
- Review market analyses to determine customer needs/trends
- Develop/implement standardized processes as it relates to operations, maintenance and accounts receivable
- Maintain relationships with key suppliers
- Monitors and evaluates the activities and products of the competition
- Work with other departments within the company to troubleshoot billing and other issues
- Deliver on growth goals of the department as well as support growth goals of the company by account management and new accounts
- Represent the inside sales team internally on company strategy, processes, pricing and special projects
- Perform other duties as assigned by supervisor
Requirements
- Excellent communication skills, both verbal and written
- Growth mindset
- Good organizational skills and the ability to multitask, manage priorities and deadlines
- Comfortable making outbound phone calls as well as excellent phone etiquette.
- Exceptional customer service skills
- Strong listening and sales skills.
- Comfortable with a goal-oriented work environment with annual sales target objectives.
- Strong Analytical skills and ability to gather data to make profitable business decisions
- Is a life-long learner and takes initiative to fill personal knowledge gaps
- Ability to manage conflict in a professional and constructive manner
- Ability to follow a detailed sales process focused on guiding prospective clients through their buying process
- Ability to utilize various software programs including CRM, Microsoft Word, Excel, and Powerpoint
Experience/Qualifications
- 5+ years of supervisory experience required
- 5+ years of sales experience in a commercial or industrial market preferred, with exposure to fuel and lubricants being a plus
- Bachelor’s Degree in business, marketing, finance, or a related field preferred but not required